REFUND POLICY

 

You have 7 days from the date of purchase to request a return. Unfortunately, we’re unable to offer refunds or exchanges once this window has passed.

Eligibility

To qualify for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required for all returns.

The following items cannot be returned:

  • Gift vouchers
  • Discounted or sale items

Please do not send returns directly to the manufacturer.

Partial Refunds

In certain cases, only a partial refund may be granted, for example:

  • Items not returned in their original condition, or that are damaged or missing parts for reasons not related to our error
  • Items returned more than 7 days after delivery

Refund Process

Once we receive and inspect your return, we’ll email you to confirm it’s arrived and let you know whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within a set number of business days.

Delayed Refunds

If your refund hasn’t appeared yet, we recommend the following steps before reaching out to us:

  1. Check your bank account again, just to be sure.
  2. Contact your credit card provider — refunds can take a little time to be officially posted.
  3. Contact your bank, as there’s often some processing time on their end too.

If you’ve done all of this and still haven’t received your refund, please email us at dripitaliansupport@gmail.com.

Sale Items

Only full-price items are eligible for a refund. Items purchased on sale cannot be refunded.

Exchanges

We only offer exchanges for items that arrive defective or damaged. If you’d like to exchange an item for the same product, please email us at dripitaliansupport@gmail.com.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the returned item, sent to you by post.

If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves to give to you later, we’ll issue the refund to the gift giver, who will be notified of your return.

Return Shipping

To start a return, email us at dripitaliansupport@gmail.com. Return shipping costs are the customer’s responsibility and are non-refundable; if a refund is issued, the original return shipping cost will be deducted where applicable.

Delivery times for exchanged items may vary depending on your location.

For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.